Social Community Manager

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos.

We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.

Our products:

• Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more.
• Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos.
  
  

• Develop and implement strategies to build and nurture a strong sense of community among our users
• Support growth on social media with high-impact community engagement
• Interact with users in comments, DMs, and mentions in a timely and authentic manner, on both organic and paid content
• Build strong relationships with customers, creators, and influencers
• Engage with like-minded brands, celebrities, influencers, creators, and partners to increase brand visibility
• Monitor trends and share insights with the team
• Embody the brand voice, communicating with personality and consistency to drive brand awareness and affinity
• Collaborate with internal teams to develop a strategy for thoughtful and strategic responses
• Develop and implement crisis management protocols to address potential community concerns
• Understand customer feedback and communicate with internal teams to align with business goals
• Deliver weekly and monthly reports to help the broader brand team capitalize on consumer insights, and understand the impact potential for our community
  
  

• 3+ years of experience in social media at a SaaS company, with a proven track record of growing online communities, engagement and following
• Native English speaker with excellent written and verbal communication skills
• Strong copywriting abilities
• Deep understanding of what makes for great social media content (especially on YouTube, TikTok and Instagram)
• Proactive mindset
• Experience with tools such as Sprout Social, Later, and Zendesk
• Passion for filmmaking and familiarity with relevant creators in the niche - an advantage