CRM Team Lead

Company Overview:

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.

Role Overview:

We are seeking a passionate and experienced CRM Team Leader to manage our Go-to-Market (GTM) Business Applications team within the Business Applications group. This role will closely partner with Sales, Sales Operations and Marketing business units and requires extensive knowledge and experience with the GTM business processes on Salesforce platform and other GTM SaaS solutions. The candidate will oversee a team of skilled systems analysts and support subcontractors.

Key Responsibilities:

• Team Management: Lead a global team with diverse backgrounds, fostering delivery excellence, collaboration and professional growth.
• Business Analysis: Conduct thorough business analyses to translate business needs into effective solutions, adhering to best practices. Serve as a liaison between business units and the Business Applications unit.
• GTM Solutions: Stay updated with all evolving GTM solutions and best practices including Salesforce releases and other GTM SaaS solutions (Both technical and business)
• Solution Implementation: Evaluate, design, and implement solutions, providing ongoing user support and guidance.
• User Satisfaction: Maintain high levels of user satisfaction and adherence to Service Level Agreement (SLA) standards.
• End-to-End Deployment: Lead deployments from inception to development, ensuring comprehensive global user training and post-launch support.
• Industry Experience: Leverage experience in HiTech environments, particularly with subscription-based products.

Qualifications:

• Team Management: Minimum of 4 years of experience managing a team within a Business Solutions department.
• Salesforce Expertise: Over 5 years of hands-on experience with Salesforce, specifically in implementing features and supporting large user groups in Sales Cloud (mandatory) and Community Cloud (preferred).
• Analytical Skills: Strong analytical capabilities with a rigorous approach to systems and data.
• Problem-Solving: A proactive approach to diverse and challenging tasks, with strong organizational skills, work ethic, attention to detail, professionalism, resourcefulness, and sound judgment, with a strong ‘can-do’ attitude.
• Educational Background: Bachelor’s degree in Information Systems or a related field.- an advantage
• Service Orientation: A strong service-oriented mindset with a focus on Go-to-Market strategies. Proven ability to gain cooperation and collaborate with others.
• Proven ability to handle multiple tasks with shifting priorities and timeframes.
• Team player with excellent interpersonal skills.
• Highly organized with the ability to thrive in a fast-paced environment.