Account Manager

Directeam empowers startups worldwide to accelerate AWS cloud adoption and transformation through state-of-the-art FinOps product and complimentary AWS cloud experts’ consultancy. Our innovative cost optimization technology, Sombrero Savings, sets Amazon EC2 On-Demand savings on autopilot - eliminating risk, commitments, and engineering management overhead.

We’re looking for a passionate Account Manager to manage strategic customer accounts, lead proactively, strengthen long-term relationships, ensure customer satisfaction, and identify growth opportunities. This role is pivotal in exceeding customer expectations and driving success. We seek a dedicated, intelligent, skilled professional with a strong background in customer-facing roles.

What You’ll Do:

• Build strong, trust-based relationships with the customers, understanding their needs, challenges, and goals.
• Be a primary contact, handling escalations, and resolving issues effectively to ensure customer satisfaction.
• Identify and drive proactively cost optimization, upselling, and cross-selling opportunities.
• Collaborate with internal teams to address customer feedback and develop growth strategies.
• Negotiate and secure long-term agreements with key stakeholders, balancing customer needs, vendor expectations, and our strategic interests.
• Maintain strong relationships with AWS partners and represent us at events.
• Assist new customers with onboarding, offering training and resources for a smooth transition to our solutions.
• Communicate the value of our solutions, including Sombrero Savings, to address business and technical challenges.
  
  

• 4+ years in SaaS Account Management or Customer Success roles with proven success exceeding quotas, and managing cloud technology accounts.
• Strong understanding and experience selling AWS/GCP/Azure solutions, and expanding accounts.
• Strong ability to build trust with C-level executives and influence internal and external stakeholders.
• Excellent communication and presentation skills in both English and Hebrew.
• Self-motivated, adaptable, and effective in fast-paced environments.
• Proven ability to manage technical and business relationships in startups and a deep understanding of the startup ecosystem.
• Knowledge or experience with AWS services and certifications (advantage).
• Experience with FinOps and cloud cost optimization (advantage).
• Familiarity with Salesforce or Hubspot (advantage).