Customer Success Engineer

Who we are?

We are a growing startup company revolutionizing the Storage Processor world, with an ingenious solution. Founded in 2017 by industry leaders. We’re the cream of the crop, with a positive disposition, an optimistic vibe, and a can-do attitude.

We’re stronger together, at home and at work. Our mind is sharp and we’re quick on our toes, we lead by sharing, and empower by advising where to look but not what to see. Honestly, we're quite knowledgeable, however, we know there’s a lot more gray matter to color with learning.

Our Extreme Data Processor (XDP) is a hardware-based storage accelerator that enables cloud and enterprise customers to offload and accelerate data-intensive workloads using just a fraction of the computational load and power. It’s truly groundbreaking, you have to see it to believe it.

Pliops does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. Pliops encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

To find out more about us, click on the link below:

Pliops Extreme Data Processor Explained

About the position:

Are you technically savvy but also love to sell? If so, then this job may be the perfect fit for you! We are seeking the best and brightest to join our team as a customer success engineer. You will be responsible for supporting customer and R&D teams to develop qualification test plans, determine required equipment, and develop schedules to meet our customer’s needs. Customers will seek your help to figure out problems, answer questions about our application, or perform configuration tasks. You will maintain lively customer and cross-functional relationships with our internal engineering team, account management team, and product management team.

In this role, you will:

• Lead the pre-sales (POC) and post-sales technical engagements
• Support product evaluation, integration, and upgrades on customer site
• Diagnose, debug and document customer technical issues to facilitate solutions and closure of issues
• Perform preliminary failure analysis on product which fail during testing or field deployments
• Manage customer accounts and be responsible for escalation path and customer facing documentations
• Serve as the primary technical contact for ramping new customers, responsible for training/ deployment of Pliops’ product for the customer, as well as production deployment support
• Provide hands-on, expert-level technical assistance/training to customer development and software teams
• Have fun coding, troubleshooting and quickly picking up new languages as necessary
• The position requires 20% travel
  
  

• BSc/MSc in Electronic/Software Engineering/Computer Science
• At least 5 years of experience in a customer-facing role
• Experience in some programming language (C/Python—an advantage)
• Fluent English—excellent written and verbal communication skills
• Pre/Post-sale technical support/FAE etc.- an advantage
• VLLM experience—big advantage
• Expert knowledge of storage architectures, operating systems, SSDs, and file systems- an advantage
• Experience with cloud servers and storage hardware infrastructures, including flash storage- an advantage