Account Manager – International (f/m/x)

BE ONE STEP AHEAD: Help us make the internet a safer place! The digital world is a relentless storm of evolving cyber threats. IT professionals are on the front lines, defending their organizations' most valuable assets against increasingly sophisticated attacks.

As one of the leading providers of cyber security solutions, at Link11, we understand the pressure and want to protect companies and organizations through meticulous attention to detail and early integration of cutting-edge methods. We take full responsibility for our clients' security, and we are constantly exploring new and improved ways to enhance their protection. Our reputation is built on providing enterprise-grade cybersecurity solutions that secure IT networks and critical applications, allowing companies to focus on their core business operations.

We have extended our proven expertise in Network Security, Web Protection and Web Performance and leveraged the know-how of Reblaze Technologies to enhance our portfolio, particularly in the realm of WAAP (Web Application and API Protection). Our comprehensive security platform reflects our dedicated commitment to client security and proactive defense strategies – making the Internet a safer place.

We at Link11 are a team of passionate people, driven by a common mission to make the Internet safer. More than 100 employees work across our international locations – Frankfurt, Tel Aviv and Vancouver – some 100% remotely. Are you highly motivated and looking for a challenging and rewarding career where you can make a real difference? Then you are very welcome at Link11. Shape our digital future with Link11 in Israel or remotely.

Your future challenges:

• You manage existing accounts through regular and proactive communication.
• You ensure timely contract renewals.
• You leverage cross-sell and upsell opportunities to meet quota targets.
• You take responsibility for achieving a minimal churn rate as defined by company objectives.
• You conduct win/loss analyses based on interviews with lost opportunities and acquired customers.
• You collaborate with the marketing team to build a relevant up-sell/cross-sell pipeline.
• You coordinate with the SE or CSM team on technical inquiries and customer escalations.
• You maintain and update the CRM system.
• You report directly to the VP of Sales.
  
  

• You have 3-5 years of experience in customer and sales management, excelling at maintaining client relationships, driving contract renewals, and leveraging cross-sell/upsell opportunities to meet sales targets.
• You are analytical and solution-oriented, with experience conducting win/loss analyses and resolving customer escalations in partnership with technical teams.
• You bring CRM expertise, confidently managing tools like Salesforce or HubSpot and delivering insightful reports to senior leadership.
• You collaborate seamlessly across teams, working closely with SDRs, AEs, marketing, and technical colleagues, and communicate fluently in both German and English.
• You know the market and are results-driven, with a focus on reducing churn and achieving ambitious company goals.
• You communicate fluently in English and Hebrew.
  
  

• We live our startup mentality at heart. The professional framework gives us the growth and stability of Link11- founded in 2005. We are still strong today working alongside the founders and the management team.
• We are full of energy, have short decision-making paths and bring changes directly on the way.
• We live a positive, interactive and appreciative working atmosphere in which all employees can contribute.
• We encourage the further development of our employees.
• We are willing to leave our comfort zone for innovation and improvement because we want to be the best in the market.
• We have received several awards for our forward-looking solutions.
  
  

• Become part of a highly motivated team in which we treat each other with respect.
• Meet your colleagues at eye level. We are all equal and without barriers.
• Live and develop your strengths in a friendly atmosphere.
• Organise yourself in a flexible working model, because you are more than just your job.
• Lead us to success with your skills.
• Community is the trump card: team events, sundowners, after work parties bring us together (also internationally).
• Taking care of our team doesn't end at the coffee machine or a filled fruit basket!
• Look forward to interesting benefits such as fitness, JobRad, support for daycare fees and much more. We are cooperation partners of national and international associations and authorities.