IT Support Specialist

Mobileye's Service Desk group provides advanced Linux and Windows computing services support to the company. In this role, you will support Petah Tikva, Ramat Gan and Tel Aviv sites directly (on-site) and remotely.

What your job will look like:

• Serve as the first point of contact for employees seeking technical assistance on-site and remotely
• Onboarding new employees; equipment, laptop, software, and permissions
• Provisioning IT equipment to staff and maintaining inventory asset records
• Supporting staff with software, permissions, and hardware issues
• Assisting Networking, Storage, Systems, and Infosec teams with troubleshooting
• Perform remote troubleshooting through diagnostic techniques
• Walk the customer through the problem-solving process
• Follow-up and update ticket status and information to the customer
• Provide accurate information on IT products or services
• Assist with other duties and special projects, as directed by the manager
  
  

• At least 3 years proven experience as an IT technician or other IT support role
• Background and training certificate in the field of PC computing\Networking
• Good understanding of computer systems, Windows, iOS, hardware, mobile devices, and other tech products such as - Office 365, Active Directory, Networking & NAC.
• Minimum one year experience supporting Linux
• Ability to diagnose and resolve complex technical issues
• Proficiency in English
• Excellent communication skills
• Familiarity with IT Asset Management systems
• Experience with Conference room technologies, Teams, Zoom, Webex
• Customer-oriented and service-oriented