Social Media Manager

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

We're seeking a creative and data-driven Social Media Strategist to lead our social media presence across multiple platforms. The ideal candidate will create daily engaging social media posts that are relevant to our ICP while building a strong community presence.

Key Responsibilities:

• Create and manage content calendars across LinkedIn, X, Instagram, and TikTok
• Drive community engagement through daily interactions on X, LinkedIn, Reddit, and Quora
• Repurpose long-form content into engaging short-form formats using riverside.fm
• Plan and execute social media campaigns for product launches and company milestones
• Track and analyze social media metrics to optimize performance
  
  

Key Objectives:

• Achieve 300% year-over-year growth in social media followers
• Establish a thought leadership presence on LinkedIn
• Develop an engaging brand voice across platforms
  
  

A Typical Day Includes:

• Managing and updating the content calendar for multiple social platforms
• Creating and scheduling social media posts about chargeback prevention and fraud education
• Engaging with industry communities
• Collaborating with the design team on visual assets
• Analyzing performance metrics and adjusting strategy accordingly
• Developing innovative, creative ideas to boost our brand's social media presence
  
  

Tools You'll Use:

• Riverside.fm for content repurposing
• meetassembly.com for content management and publishing
• Analytics tools for performance tracking and reporting
  
  

Requirements:

Proven track record in effective social media management and strategic planning for PLG product-led growth SaaS startups-Must

Experienced with high-level and proven data analysis, high skills with social media analytics platforms - Must

Experienced with content repurposing, ability to repurpose webinars, and podcasts into engaging short-form clips- Must

Self-starter with the ability to succeed in a fast-paced, changing work environment - Must

Experience with social media scheduling and management platforms (e.g., Hootsuite, Buffer, Later)- Must

Excellent writing and communication skills in English - Must

Proficiency in visual design tools (e.g., Canva, Figma) for creating social media graphics

Great sense of humor and ability to engage with a community in a clever way

Knowledge of social media trends, best practices, and emerging platforms

Curious by nature and willing to constantly test & learn new approaches

Knowledge and understanding of meme culture

Experience with influencer outreach and relationship management - Advantage

Experience in community management and crisis communication - Advantage