Customer Success Specialist - Chinese Market

Mize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.

As a Customer Success Manager at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team in Tel Aviv, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development.

Responsibilities:

• Building and managing long-term relationships with our clients, primarily in the Chinese market
• Enhancing client results and proactively pushing for expansion
• Enhancing customer experience through product support
• Conduct onboarding and training sessions for clients
• Analyze and provide insights on client-business interactions
• Utilize data to identify opportunities for improvement and growth
• Handle customer requests and complaints effectively and promptly
• Work towards solutions that align with both customer needs and company objectives
• Manage communication infrastructure to ensure efficient and effective client communication
  
  

• 3+ years of experience in Customer Success roles within the high tech industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients.
• Communication skills in Chinese
• Fluent in English, both Written and Verbal with excellent communication skills
• Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantage
• Knowledge of the Travel domain and industry - advantage
• Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services
• Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company
• Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
• Previous experience in a hypergrowth startup environment and mindset - advantage