Customer Success Manager

Why us?

Being people-focused, our mission is to provide an engaging, enriching environment for our employees, building the best teams to enable our customers to harness their data in real-time and create personalized engagements with their end-users. At Solitics you will take on various challenges, bring out the best & most creative you. Solitics will provide you with innovative tools, professional mentoring, and supportive work environment.

Who Are You

?You’re a talented charismatic team player that is results oriented. Energetic, highly motivated and a people’s person that is self-learning with deep technological, technical, and business skills

.What Will You Do

• ?Develop a deep understanding of Solitics products and the value proposition they delive
• rOwn and develop strong relationships with your customers and their organization
• sBe your customers’ focal point and manage required stake holders within Solitic
• sWork closely with engineering, product management, customer support and sales team
• sProactively manage, consult, and constantly increase the products’ value for your customer
• sPreform onboardings and users training on Solitics product
• sManage the customer's implementation and expectations throughout their journe

y
What must you hav

• e?2 - 3 years of experience as Customer Success / Technical Account / Account - Manager in SAAS company – with hands on experience with products- a mus
• t!Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationshi
• psExperience in managing multiple stakeholders and projects in a fast-paced environme
• ntBachelor’s degr
• eeNative English level or equivalent , Russian-advantag

e!
What will be an advanta

• ge?Experience in marketing automation / retention strateg
• iesExperience in data-oriented work environme
• ntsHands on technical experie
• nceIndustrial engineering deg