Customer Success Representative

About Us

FINQ is a rapidly growing fintech startup on a mission to revolutionize the financial landscape. We are seeking a proactive, customer-centric Customer Success Representative to join our dynamic team in Tel Aviv. If you're passionate about delivering exceptional service and driving customer satisfaction, we want to hear from you!

Responsibilities

As a Customer Success Representative, you will play a vital role in ensuring our customers succeed with FINQ’s innovative products and services:

• Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone.
• Guide customers through the onboarding process and empower them to use FINQ’s products effectively.
• Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
• Identify upselling opportunities and recommend tailored solutions to enhance customer value.
• Collaborate closely with Product teams to ensure efficient resolution of customer issues.
• Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements.

Requirements

• 3+ years of experience in customer service, customer success, sales, or support in the field of pension devices and/or financial markets.
• Strong communication skills in Hebrew and English (both written and verbal).
• A self-starter mindset with excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Proficiency in using digital communication tools (e.g., chat platforms, WhatsApp, and CRM systems).
• Strong organizational abilities with a sharp eye for detail.
• Exceptional multitasking capabilities and the ability to perform effectively in high-pressure environments.
• Bachelor’s degree / certification studies or extensive knowledge in Financial markets / pension funds / Insurance – a significant advantage.
• Must be available for full-time, on-site work in our modern and centrally located Tel Aviv office.

Why Join Us?

At FINQ, you’re joining a dedicated team working to reshape the future of fintech.

Here’s what we offer to the pioneering members of our customer success team:

• Competitive high salary tailored for our founding team members.
• Opportunities for career growth, with clear advancement paths for the first employees joining the Customer experience team.
• A vibrant, collaborative workplace culture that fosters innovation and creativity.
• A modern, centrally located Tel Aviv office with a dynamic and energetic environment.

Join us, and let’s redefine financial solutions together!