Technical Support Engineer

As part of our Customer Success team, you will bring an analytical, solution-focused mindset combined with a customer-first attitude. In this role, you'll use cutting-edge testing technologies to reproduce and resolve real-world customer issues while continuously expanding your technical expertise.

Responsibilities:

• Diagnose and resolve technical issues by crafting creative, tailored solutions for our customers.
• Research and experiment with tools and technologies essential to modern software development, such as CI/CD systems, version control platforms, testing frameworks, and bug-tracking tools, to expand integration with our product.
• Continuously learn and apply new frameworks, coding languages, and best practices.
• Contribute to both internal and external documentation, including writing clear, concise guides and creating code samples to support our users.

Job Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• 1+ years of experience with JavaScript.
• 1+ years of experience with Java and object-oriented programming.
• Foundation in web development, including HTML, CSS, and JavaScript.
• Experience with version control like Git.
• Curious, resourceful, and skilled in debugging and troubleshooting technical challenges.
• Passion for delivering excellent customer experiences and simplifying complex concepts.
• An active GitHub account with example projects is a big plus!

Preferred qualifications:

• Experience with technical support or other customer-facing roles
• Familiarity with Selenium, WebdriverIO and Cypress, Docker, Kubernetes, or Cloud Platforms like AWS

Applitools provides an AI-powered end-to-end testing platform that enables teams of any skill level to create, execute, and maintain powerful tests that validate more of their app across more screens and devices in less time.

We've revolutionized the way teams go about testing user interfaces with autonomous testing and our proven Visual AI that replicates the human eye and validates websites the way users use them - not how computers operate them.

Our use of AI throughout the software development life cycle leads to 18x faster test authoring, 5-10x more test coverage, and 80% less test maintenance so that teams can release code and features faster and delight their customers at every experience.