Data analytics Customer Success

שתף משרה זו

Data analytics Customer Success

זיהוי דרישה: 3518

מיקום גאוגרפי: חיפה

חברה: ElbitSystems

עיר: חיפה

תאור משרה

We are looking for a motivated Customer Success Specialist to support internal teams with technical issues related to our Data Warehouse

reporting tools (SAP BusinessObjects, Power BI, Qlik), and ETL processes. In addition to providing support and troubleshooting

this role also involves managing two employees and driving their development and prioritize their tasks. You will collaborate with IT and data teams to resolve issues

develop and introduce new features, ensure smooth system operations, and continuously improve data related processes

תחומי אחריות

Priorities tasks and manage the Customer Success day to day work, work closely with parallel teams to solve uprising iss

User Support: Assist internal business units with technical issues in data reporting tools and ETL processes. (Involves hands on development: ETL, DWH, Front tools)

Problem Solving: Troubleshoot and resolve data integrity and system issues efficiently

Collaboration: Work with IT and Data teams to address complex technical probl

System Maintenance: Monitor and maintain data systems, identifying potential issues early

Training & Documentation: Provide user training and create clear documentation for reporting tools

Feedback & Improvement: Collect user feedback to suggest system improvements

ניסיון מקצועי

Three + years in Business Intelligence or Data Analytics

Proven expertise with BI tools (Power BI, SAP BO, Qlik, ETL Processes)

Proven experience in supporting positions / roles and process understanding

Key Skills & Qualifications

Technical Knowledge: Familiarity with ETL processes (e.g., DataStage, Data Factory, Microsoft Data Fabric), SAP BusinessObjects, Power BI, Qlik, and basic SQL

Problem Solving: Strong ability to resolve technical issues and process flow understanding

Communication: Excellent written and verbal communication skills for interacting with both technical and non-technical users

Customer-Oriented: Passion for helping users and providing excellent service

Teamwork: Ability to collaborate effectively with cross-functional teams

Preferred Qualifications

Experience with business intelligence tools like Power BI or SAP BO

Familiarity with data warehousing and ETL tools

Previous experience in a customer success or support role

Attributes for Success

Positive, solutions-oriented attitude

Ability to manage multiple priorities in a fast-paced environment

Strong attention to detail and methodical problem-solving approach