Customer Success Specialist

What You’ll Do ?

Build and nurture strong, long-lasting relationships with our clients, ensuring high levels of satisfaction.Proactively identify opportunities to expand the use of our product.Serve as the main point of contact for our clients, guiding them through the onboarding process, training, and ongoing support.Manage the renewal process, working closely with clients to ensure continued satisfaction and contractual agreements.Contribute to the development and refinement of Customer Success process and strategies.Collaboration with the Product team is crucial to ensure that we are building the best platform possible and solving our customers’ most pressing challenges.

What We’d Like You To Have ?

• Native English proficiency with excellent writing and storytelling skills - a must
• 1 + years of experience customer experience or a similar role
• Experience in a B2B SaaS company – an advantage
• Background in HR or HR-tech – a huge advantage
• Strong creative + problem solving skills, with the ability to think on-the-go and build customizable solutions for specific use cases
• Passion for the HR field and a desire to make the world a better place for HR, finance and employees:)

What We Offer

• Work alongside and learn from best in class talent
• Work in a dynamic and supportive environment that encourages creativity and excellence
• Hybrid work environment with an awesome atmosphere

About DreamTeam

DreamTeam is a revolutionary HR tech and hyper growth startup transforming how SMBs manage and optimize their people processes. Our unique product, PeopleOS, aims to redefine the HR landscape by creating a new category that surpasses traditional HR platforms. With PeopleOS, each HR professional can become an HR architect. Utilizing PeopleOS's building blocks, organizations can seamlessly integrate and enhance their company culture through our platform.