Customer Success Specialist

Company Description

Surense (sure+sense...) is a bootsrap company, established in 2019, located in Modiin, Israel, and the developer of Surense-Fire, an innovative and category leader SaaS CRM platform tailored specifically for insurance brokers. Our platform empowers insurance brokers to streamline their customer management, optimize sales workflows, and drive business growth. At Surense, we are committed to providing powerful, user-friendly solutions that enhance the productivity and efficiency of insurance professionals.

Role Description

This is a full-time on-site role for a Customer Success Specialist at Surense. The Customer Success Specialist will be providing personalized assistance and training to our users, addressing their specific needs, fostering a positive and collaborative relationship, ensuring customer satisfaction and retention.

Qualifications

• Ability to learn quickly and adapt to new technologies
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team
• Problem-solving mindset with the ability to troubleshoot and resolve issues effectively
• Bachelor's degree in Business Administration or a relevant field
• Previous experience in customer success or a related field
• Experience in the insurance industry - huge plus