Help Desk Specialist

Cyera is reshaping the reality of cloud data security. Backed by the world’s leading cyber investors and led by a strong, dynamic team of technical and industry experts, Cyera is scaling fast and gaining incredible market traction. Powered by innovative cloud data discovery and classification, Cyera is doing for cloud data what CSPM did for infrastructure. With even more immediate demand for a data-first approach, Cyera’s list of Fortune 500 customers continues to grow. That’s why we’re always looking for brilliant talent to help us pioneer the new era of cloud data security.

Responsibilities

• Provide technical support to Cyera's employees.
• Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
• Troubleshoots computer hardware and software issues and assists with installing computer software and updates.
• Physically set up end-user desktop hardware such as workstations, monitors, printers, etc.
• Respond to user inquiries and deal with cases from inception to completion.
• Manage the help desk call queue to address all requests according to SLA.
• Follow standard operating procedures to escalate unresolved issues to the appropriate internal teams.
• Manage physical and virtual assets lifecycle using the asset management system.
• Assist with employee lifecycle management (onboarding & offboarding duties).
• Assists and troubleshoot with Video Conferencing equipment.
  
  

• 2+ years of proven working experience in technical support, IT support, or as a technical engineer or in a similar role.
• 2+ years of experience with user support in a macOS environment.
• Proven experience in user support and Helpdesk operations.
• Good Problem-solving skills.
• Exceptional written and verbal communication skills in English and Hebrew.
• A love of (and ability) to solve problems & challenges.
• Good understanding of computer systems, mobile devices, and other tech products.
• People-oriented and cool-tempered.
• Able to learn and adapt quickly in a fast-paced start-up environment.