Customer Success Manager

Predicting & Saving on Cloud costs is the #1 challenge for all business, in the foreseeable future.

Profisea-Labs' Uniskai is the only solution used by both DevOps and Finance teams, to View, Control and Save on Cloud costs, at hundreds of live customers.

Top-tier Customer Success Managers and Technical Account Managers, if you're eager to be pivotal at scaling the Cloud, DevOps and FinOps success - now's the time to come and join!

ProfiSea , an innovative FinOps and DevOps start-up, Premier Partner of AWS, brings to market a next generation, AI-Based, multi-cloud management platform to visualize cloud assets, maximize cloud utilization, reduce inefficient storage, and lower cloud-computing spending in keeping with business goals.

We aim to transform the cloud industry, making it equally accessible to small, medium, and large size companies to boost their growth and development.

ProfiSea empowers users to take full advantage of their cloud investments. With us, managing cloud environments has never been easier.

What You'll Do

• Deliver an outstanding customer experience through precise management of timing and quality of deliverables to our existing and new-comers customers
• Manage the implementation of all relevant use cases, programs and best practices , to ensure maximal value our products and services bring to our customers
• Build strong long lasting relationships with the technical and management teams and with C-level executives.
• Closely work with our strategic partners and our technical teams to provide our customers with the most innovative and cost-effective solutions
• Regularly attend business events and conferences to promote ProfiSea brand
• Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
• Track and report customer success activities in CRM
• Report directly to CEO
  
  

• 2+ years of experience in Customer Success Management or Technical Account Management roles in B2B product or services
• Experience working with or at startups/high-tech companies
• Demonstrated ability to work with technical C-level executives
• Excellent written and verbal communication skills in both English and Hebrew
• Excellent presentation and organizational skills
• Ability to work in a fast-paced environment
• Working experience with Salesforce and/or Hubspot - advantage
• Experience of selling public cloud solutions like AWS/GCP/Azure – a huge advantage
• AWS cloud certificated - advantage