QA and Customer Support Engineer

Company Overview:

CloudHiro is a unique cloud cost optimization platform revolutionizing the way companies manage their cloud usage. As a rapidly growing leader in cloud cost optimization, we are reshaping how businesses handle their cloud infrastructure. We are in search of a talented QA and Customer Support Engineer to join our team and play a key role in ensuring the quality of our platform while delivering exceptional support to our valued customers.

CloudHiro is a leading force in cloud cost optimization, committed to reshaping the landscape of how businesses manage their cloud infrastructure.

Job Brief:

We are looking for a proactive and detail-oriented QA and Customer Support Engineer who is passionate about ensuring software quality and providing exceptional customer support. This hybrid role combines QA expertise with customer-facing responsibilities, offering an opportunity to contribute directly to product excellence and client satisfaction.

Key Responsibilities:

• Perform manual testing for new and existing features to ensure the quality of our platform.
• Collaborate with development and product teams to identify, document, and resolve bugs.
• Provide first-level technical support to customers via email, chat, and phone.
• Analyze and troubleshoot technical issues efficiently, escalating complex cases when necessary.
• Document customer interactions and track cases using internal tools like JIRA.
• Work within Linux environments to investigate issues, analyze logs, and perform basic troubleshooting.
• Proactively identify opportunities to enhance the user experience and optimize support processes.

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent professional experience.
• Proven Experience: Demonstrated experience in QA, technical support, or similar roles, with a strong emphasis on direct customer interaction.
• Linux Proficiency: In-depth knowledge of Linux environments, including shell commands, log analysis, and troubleshooting.
• SQL Skills: Proficiency in working with databases, writing queries, and data analysis.
• Analytical and Problem-Solving Abilities: Capability to analyze complex issues and provide practical solutions, maintaining a customer- centric approach.
• Communication Skills: Excellent written and verbal communication abilities in English, strong interpersonal skills, and the ability to work collaboratively in a team setting.
• Adaptability and Quick Learning: Ability to rapidly learn and adapt in a dynamic and challenging environment.

Preferred Qualifications:

• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Experience with API testing tools like Postman.
• Basic understanding of web technologies like HTML and CSS.
• Knowledge of QA methodologies and best practices.
• Experience with customer support tools or FinOps- related technologies.

How to Apply:

If you are a skilled QA and Customer Support Engineer with a passion for technology and a desire to make a meaningful impact in the cloud cost optimization space, we invite you to apply for this exciting opportunity.

Please apply directly through our LinkedIn job post.

Join us at CloudHiro and be part of a team that's driving innovation in the cloud optimization industry!