Junior Business Analyst- Customer Success Team

As a Business Analyst, you will partner with the Customer Success team to highlight Syte’s value through data, driving customer success and influencing business growth. By leveraging in-house and external data, your insights will fuel smarter decisions, optimize customer value, and strengthen Syte’s product-customer flywheel. Collaborating across business units and customer teams, you will bridge the gap between analysis and communication. We’re looking for a team player who is passionate about storytelling through data, growth-oriented, and thrives in a fast-paced environment.

Main Responsibilities:

• Conduct daily analysis to optimize customer value and ROI.
• Create EBRs (Executive Business Reviews) with actionable, data-driven insights.
• Perform ad hoc in-depth analysis for enterprise accounts.
• Join customer-facing meetings to drive strategic decision-making and foster engagement.
• Oversee and manage Proof of Values (POVs) both internally and with clients, ensuring seamless execution and measurable outcomes.
• Collaborate with internal teams to implement a product feedback loop and translate data insights into actionable improvements.
  
  

• Support Customer Success data needs, including churn analysis, behavior trends, segmentation, and ROI measurement.
• See beyond numbers to inform and execute strategic business decisions.
• Manage and execute POVs, working closely with cross-functional teams and clients to demonstrate Syte’s value proposition.
• Build, maintain, and monitor dashboards, reports, and metrics using Tableau or similar visualization tools.
• Ensure data accuracy and integrity across all reporting.
• Analyze data to derive actionable optimizations aimed at improving key KPIs.
• Collaborate with cross-functional teams, including Product, Sales, and Customer Success, to design and evaluate A/B tests.
• Lead data-driven discussions with internal and external stakeholders to support decision-making.
  
  

• 2–4 years of experience in quantitative analysis (e.g., BI, product analytics, finance, or customer success analytics), preferably in SaaS B2B or eCommerce.
• Proficiency in Tableau or similar data visualization tools.
• Strong attention to detail and a passion for turning data into actionable insights.
• Exceptional communication skills to effectively translate data for non-technical stakeholders.
• Customer-facing experience (internal or external).
• Self-motivated, growth-oriented, and capable of managing multiple priorities in a dynamic environment.
• Fluent in English.
  
  

• A BSc/BA in a quantitative field such as mathematics, statistics, or engineering.
• Experience with big data tools (e.g., Athena, BigQuery, Snowflake).
• Familiarity with SaaS B2B or eCommerce industries.