Client Success Manager

Quality Score is Israel’s top-spending PPC agency whose ads reach millions of viewers daily. We run large-scale campaigns for leading brands on social networks, video, and display, and develop innovative ad optimization technologies.

We serve an international clientele, with an emphasis on the United States.

At Quality Score, one of our core values is teamwork—both within departments and between them. Everyone is welcome to get involved in the strategic and creative process!

Located near the Bursa in Ramat Gan, it's a 7-minute walk from the train station. Currently employing a hybrid work model.

Position & Responsibilities

Client Success Manager serves as the primary contact for our clients and ensures a smooth and orderly flow of information/objectives between departments. They’re also responsible for strategizing overall marketing initiatives through collaboration with the client, ad campaign managers, and the creative team.

Responsibilities include:

• Developing a deep understanding of the clients’ business and marketing needs
• Strategic planning and troubleshooting client-company issues
• Being the sole POC and taking on full responsibility of a client’s portfolio
• Building and maintaining close professional relationships with clients
• Preparing and reporting operational insight and project management information to clients
• Analyzing data and making informed, numbers-driven decisions to optimize client campaigns and strategies.
• Coordinating with our in-house Google, Facebook, creative and tech teams to plan, execute, and refine marketing activities

Requirements:

• Previous experience within digital marketing - advantage
• 2-4 years of experience in B2B client-relations management
• Native English speaker with excellent written, verbal, and listening skills.
• International client management experience - in live situations (eg - calls, Zoom, face to face)
• Proven ability to analyze numerical data and translate it into strategic insights
• Proficiency in Microsoft Excel (Accent and MySQL - advantage)
• Experience with productivity tools like Salesforce, Slack, etc - advantage
• Strong attention to detail, organized, thorough, efficient, and a clear communicator
• Must be confident, articulate, and possess strong presentation skills