Customer Service Manager

Who we are:

Knapp, one of the top 3 automation companies in the world, develops and manufactures intelligent warehouse systems using the latest solutions in digitalization, software, automation, and robotics.

Knapp’s automation solutions are setting new industry standards and covering the entire value chain.

In this position, you will:

• Be an integral part of the company’s management and report to Knapp Israel’s CEO.
• Develop and strengthen KNAPP Israel’s distinctive service brand.
• Responsible for developing, leading, motivating, and managing site managers, resident sites, FSE team, and lead continuous improvement activities across all sites.
• Develop and strengthen customer relationships and customer satisfaction.
• Responsible for customer service cost budget - managed residential service contracts, including budgetary control.
• Lead and manage the growth and development of the customer service operation and CS revenue. Proactively seek new business opportunities to grow CS revenues in Knapp Israel.
• Ensure professional cooperation with corporate CS department.
• Work from the company's offices in Caesarea and Knapp Israel’s sites.

Professional Requirements:

• 7+ years’ experience managing multi-site teams at a strategic level.
• Bachelor’s degree in a related field.
• Strong customer service experience and management.
• Experience in negotiating and compiling service contracts.
• Experience in managing large budgets.
• Excellent command of English – spoken and written.
• Basic knowledge of local law, standards, and requirements.
• Proactive approach, experience in initiating and leading processes and changes
• Adaptive and capable of working in a dynamic, changing setting.

Apply here: https://tinyurl.com/27e2x6zt?latest