Team Lead, Technical Support

Responsibilities

• Oversee daily operations of a support shift: approximately 10 support representatives per shift, providing professional responses to various dilemmas and issues.
• Conduct quality assurance evaluations and provide feedback.
• Provide professional training to representatives and knowledge transfer.
• Willingness to provide on-call support to employees on a 24/7 rotational basis.
• Full-time position.
  
  

• Proven experience in training - mandatory.
• Familiarity with customer service - mandatory.
• Advanced English proficiency - mandatory.
• Excellent interpersonal and communication skills - mandatory.
• Two years of experience in technical support - advantage.
• Familiarity with Priority software - advantage.
• Bachelor's degree in Computer Science, Information Systems, or Industrial Engineering - advantage.