Operations - Software Fulfillment Group Manager

Job Description

Let’s Talk about us:

Verint is a leader in customer experience (CX) automation. With the experience we gained over the last 30 years, we help the world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Our solutions are used by approximately 10,000 organizations in over 175 countries across a diverse set of verticals, including financial services, healthcare, utilities, technology, and government.

Verint Israel site in Herzliya is one of the most significant Verint’s R&D centers worldwide. We are part of a successful global organization but enjoy being a dynamic local site of 200 passionate and creative experts. Our teams move fast in a flexible hybrid model, and utilize cutting-edge technology such as AI & AI-Powered Bots, Machine Learning, NLP, and Speech & Text Analytics to elevate customer experience and improve customers’ lives globally.

Let’s Talk about you:

As the Operations- Software Fulfillment Group Manager, you will lead a global functional group that includes Order Coordinators and software fulfillment engineers and specialists. The Group is responsible for processing Sale Orders, maintaining automations, E-Deliveries, and License generation for both SaaS cloud and on-prem, third party royalties, and support desk. provide the necessary support and coordination to internal business and PMG teams, Improve operational management systems, processes, and best practices. You will also prepare and execute plans for product transitions and introductions projects, coordinate with all stakeholders to ensure good quality deliveries, reporting and trending analysis, service-level success, order fulfillment metrics and identification of system improvements.

Responsibilities

• Playing a lead role in the global operations management team and leading a group of innovative engineers and specialists.
• Ensure on-time deliveries and service level of software fulfillment orders and support tickets.
• Developing project plans with clear definitions of tasks, deliverables, and setup systems for tracking them across various teams to deliver production ready processes.
• Creating solutions to solve complex business and technical needs.
• Lead and deploy projects and enhancements to increase automation rates of processed orders.
• Work with the Product Management to execute software products introductions across the company portfolio.
• Build and lead a high-performing software Fulfillment group. Assign tasks and responsibilities to group members. Provide coaching, mentoring, and professional development opportunities to group members. Foster a collaborative and productive work environment.
• Ensure accurate and timely communication to management on critical technical and business issues.
• Managing the performance and output of the group to drive change and develop, implement, optimize and/or continuously improve work processes, techniques, and systems.
  
  

• Bachelor’s degree in engineering or business.
• 6+ years of experience in leading software fulfillment / supply chain operations / project management with software products.
• 4+ years of people leadership experience including managing, coaching, leading, and conducting performance management reviews and development plans.
• Proficient with presentation skills across multiple levels to peers and leadership.
• Strong interpersonal skills and enjoys teamwork.
• Excellent analytical, problem solving and organizational skills.
• Excellent verbal and written communication skills in both Hebrew and English.
  
  

• Experience working with a multi-cultural, global organization.
• Teamwork: Works effectively across organizations to achieve company goals and objectives.
• Business process oriented.
• Familiar with SBOMs and SW fulfillment operations.