Head of Marketing Communications & Community

About Commbox:

CommBox is an Omnichanel and AI-driven CX platform that empowers businesses to deliver seamless, personalized interactions across multiple touchpoints. Leveraging advanced natural language processing and machine learning, CommBox enables intelligent automation, contextual engagement, and real-time analytics to enhance customer satisfaction and drive business outcomes. With its unified platform approach, CommBox helps organizations optimize their customer journeys, boost agent productivity, and stay ahead of evolving customer expectations in the digital-first landscape.

Responsibilities:

Social Media Strategy and Management:

- Develop and execute a robust social media strategy to increase brand awareness and drive

engagement across platforms (LinkedIn, Twitter, Facebook, etc.).

- Manage the day-to-day operations of social media accounts, including content creation, scheduling, and monitoring.

- Track and analyze performance metrics to optimize campaigns and increase audience engagement.

Building and Nurturing Communities:

- Lead the development of an online community strategy to create a loyal and engaged customer base.

- Engage with customers, partners, and industry influencers to foster relationships, encourage advocacy, and promote brand loyalty.

- Organize and manage community programs, webinars, and discussions that provide value to our user base.

Event Planning and Execution:

- Plan, coordinate, and execute both virtual and physical events, such as webinars, conferences, and trade shows.

- Collaborate with cross-functional teams to ensure event alignment with business goals, from lead generation to product promotion.

- Manage partnerships and sponsorships to enhance visibility and drive traffic to events.

Product Marketing:

- Collaborate with the product team to understand new features and releases, creating compelling messaging and positioning for product marketing campaigns.

- Develop and manage product marketing materials, including whitepapers, case studies, and blog content.

- Conduct market research and competitive analysis to identify trends and refine product marketing strategies.

Requirements:

- Minimum 6 years of experience in a marketing role within a global SaaS company.

- Experience with HubSpot or similar CRM and marketing automation tools.

- Proven success in building and executing social media and community-building strategies.

- Strong understanding of event planning, including virtual and in-person formats.

- Experience working closely with product teams and translating technical features into customer-focused messaging.

- Excellent communication skills, both written and verbal, with the ability to present ideas clearly to internal and external stakeholders.

- Strong analytical skills to measure campaign performance and optimize based on data-driven insights.

- Experience working in fast-paced, start-up environments.