IT Support Specialist

Company Description

SpotNet, established in 1999 and based in Shoham, is a leading provider of communication and information security solutions. Licensed by the Ministry of Communications, SpotNet specializes in high-end integration solutions across infrastructure, Internet, information security, and cybersecurity sectors. We are dedicated to delivering top-quality, personalized technical support and expert solutions to our clients.

Role Description: IT Support Specialist

This is a full-time, on-site position in Shoham for an IT Support Specialist at SpotNet. In this role, you will provide customer-oriented IT support to SpotNet clients, addressing technical issues, troubleshooting, and maintaining smooth IT operations to enhance customer satisfaction. This position is ideal for someone with foundational experience who is eager to grow within a dynamic, client-centered environment.

Key Responsibilities:

• Provide 1st and 2nd-level IT support to clients for software, hardware, and network-related issues.

• Assist in managing client IT systems and business applications, ensuring optimal performance and security.

• Support onboarding and offboarding processes for client employees as per IT procedures.

• Diagnose and resolve technical issues with an emphasis on identifying root causes.

• Maintain accurate documentation and asset inventory of client systems.

Requirements:

• Minimum 2 years of experience in IT support, preferably in a customer-facing role.

• Familiarity with Microsoft 365, including Office 365, and Azure.

• Basic understanding of networking and network protocols (IP, DHCP, DNS).

• Knowledge of Windows and macOS troubleshooting, with Android/iOS experience as a plus.

• High proficiency in English, both spoken and written.

• Awareness of cybersecurity fundamentals (e.g., MFA, security threats, and preventive measures).

• Strong problem-solving skills and customer service orientation.

• Ability to work collaboratively with a team and demonstrate a willingness to learn and adapt in a fast-paced environment.

Preferred Qualifications:

• Certifications in IT support or networking (CompTIA, CCNA, etc.).

• Prior experience in a client-facing help desk or IT support role.

• Familiarity with cloud-based tools and SaaS environments.