Help Desk Specialist

Job Description:

The role includes providing telephone support and internal technical assistance to company employees, handling hardware and software issues on desktops/laptops, mobile phones, and tablets. Additionally, it involves troubleshooting application issues and supporting systems like Priority, WMS, BI, etc. The role requires advanced technical support in information security, servers, networking, and similar areas.

Requirements:

• Experience in HD support centers and providing first-line infrastructure support, along with transferring professional knowledge.
• Proficient in AD and AAD (creating and removing accounts, setting up groups, and all aspects of user management in the organization).
• Experience troubleshooting basic issues on Windows servers.
• Familiarity with Office/Office 365, including generating Excel reports as needed.
• Experience with installations and troubleshooting.
• Knowledge of IP configuration and network cards on Windows systems.
• Experience with communication networks, Wi-Fi, device connections, and port configurations.
• Knowledge and experience in SQL, including query writing and comprehension – an advantage.
• Familiarity with telephony systems – an advantage.
• Strong teamwork skills and the ability to work with internal customers.
• Self-learning ability.
• Initiative and personal responsibility.
• Conducting server integrity checks.