Information Technology Support Specialist

We're seeking an IT Support Specialist to join our large company in Central Israel.

Responsibilities:

-Provide day-to-day IT support for end users, including troubleshooting and resolving technical issues on MAC OS devices

-Perform computer imaging, configuration and deployment for new or refreshed systems, ensuring users have the necessary tools and software to perform their work.

-Assist in the installation, setup, and maintenance of hardware and software

-Resolve technical issues related to operating systems, software applications and network connectivity

-Provide support for SaaS-based IDPs including account management and troubleshooting user access issues

-Offer frontline support for on-site users, addressing any IT-related issues they encounter in person

-Monitor and respond to IT support tickets and user requests

Requirements:

• 1 year of experience in IT support
• Experience troubleshooting and resolving issues with Mac OS7
• Experience with computer imaging, deployment and issue resolution for desktops and laptops
• Experience in SaaS-based identity management platforms, specifically Okta and Jump Cloud