Head of Customer Service

We help millions of people create homes they love

In the beginning, in 2016, we were just two best friends working on a simple idea: how to make it super easy to turn your favorite smartphone photos into awesome wall art.

Today, we have multiple product lines with millions of customers, including Mixtiles, Mixtiles Art, Easyplant, and Around. And we're shipping new products every year.

We love what we do, and we love people who love what they do. If you're that kind of person, read on.

Small team = a lot of impact

We're ~100 people, with wildly diverse skill sets, serving millions of customers. Each of us drives a lot of impact. Your work will matter

Products people love

Working on products you & your family personally use creates a feeling of connection, fun, and spreads good karma

Our secret formula = make it easy to use

It's how we re-invented the picture frame, and then the houseplant. It's how we got to millions of customers. It's pure design, and people love it

Solve hard, real world problems

Every day, we handle extreme challenges in user experience, manufacturing and scale for which we use tech like AI, AR & robotics

A real business, built to last

We believe great products have great unit economics. That's why Mixtiles is a high growth company that's also profitable

What you're applying for

At Mixtiles, we're transforming how 1.5 million customers annually turn their cherished memories into stunning wall art. We're seeking an exceptional Head of Customer Service to lead our global support team and redefine excellence in customer experience.

The Challenge: Navigate our rapidly growing business, managing 500,000 customer interactions yearly while maintaining our commitment to personalized, high-quality service. Your mission is to blend human empathy with cutting-edge technology to create unparalleled customer experiences.

Key Responsibilities:

• Spearhead our global customer service strategy, overseeing a diverse team across multiple time zones.
• Pioneer the integration of AI and human support, targeting 80% AI-handled interactions without sacrificing our personal touch.
• Transform support tickets and customer interactions into opportunities for customer delight and brand loyalty.
  
  

The Ideal Leader:

• A visionary who sees beyond traditional customer service paradigms.
• An operational maestro capable of orchestrating complex, global support systems.
• A tech enthusiast excited by the potential of AI to enhance human capabilities.
• A people-centric leader who builds and inspires world-class teams.
  
  

Customer service as a field is in a rare moment where huge moves are possible. AI enables a remarkable improvement in service quality, instant responses, and round-the-clock support at a fraction of the cost .

Other companies focus on AI to cut costs, but for us, cost comes second to our primary goal of providing world-class service. We believe that transitioning 80% of our communication to AI will not only reduce costs but also enhance our service. With AI, we can ensure always-on availability, instant responses, perfect problem-solving, and great vibes for our customers.

We are seeking an exceptional individual who excels in system/process design and customer communication to bring this vision to life.