Customer Success Specialist

Company Description

DOKKA is a SaaS company providing a leading accounting automation platform to finance teams. The platform empowers over 3,500 companies, including NASDAQ-listed enterprises. DOKKA offers Accounts Payable (AP) Automation and Financial Close Automation modules, setting new standards for speed, accuracy, and compliance in financial processes.

Role Description

This is a full-time role for a Customer Success Specialist at DOKKA. The Customer Success Specialist will be responsible for ensuring customer satisfaction, offering top-notch customer support, onboarding new clients and suggestion expansion into additional modules and offerings we have to existing clients.

Qualifications

• Excellent Communication and Customer Service abilities
• Ability to multitask and prioritize effectively
• English level that allows you to support and onboard clients world-wide.
• Experience in customer success or providing customer service.
• Knowledge of accounting principles is a plus
• Knowledge in Procurement or Inventory is a plus.