Operations Administrator

We are seeking a detail-oriented and proactive Operations Administrator to support our operations team in day-to-day activities. As an Operations Administrator, you will be responsible for assisting with the efficient functioning of our operations, maintaining records, and supporting various departments to ensure smooth business processes. This role is ideal for a recent graduate or early-career professional looking to gain experience in a fast-paced, tech-driven environment.

Key Responsibilities

• Operational Support: Assist in executing and managing day-to-day operational tasks to ensure smooth and efficient operations within the company.
• Data Entry and Management: Accurately enter, maintain, and update data in various systems, including CRM, databases, and spreadsheets.
• Documentation and Record-Keeping: Support in managing and organizing essential documents, ensuring they are filed and accessible as needed.
• Cross-Departmental Coordination: Collaborate with teams like HR, Finance, and Customer Support to ensure alignment and resolve operational issues.
• Process Improvement: Identify and recommend improvements to streamline operational processes and increase efficiency.
• Inventory and Resource Management: Help monitor IT equipment, and coordinate with suppliers as needed to ensure availability.
• Billing: Be the primary liaison for the sales team regarding customer inquiries related to billing, payments, and agreements, while ensuring the accurate processing and storage of customer documents.
• Assisting in Reporting: Prepare basic reports on operational activities and provide data analysis support as required by the operations team.
• Ad-Hoc Tasks: Take on additional responsibilities as needed, supporting project management, event planning, and other operational functions.

Qualifications

• 1-2 years of experience in an administrative or operations role (internships or entry-level experience are a plus).
• Languages: great verbal and writing skills in English - must
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with CRM systems or other database software is a plus.
• Analytical Skills: Basic understanding of data analysis and reporting is a plus.
• Organizational Skills: Strong attention to detail with the ability to manage multiple tasks and deadlines efficiently.
• Communication Skills: Excellent verbal and written communication skills; ability to collaborate with diverse teams.
• Problem-Solving: Proactive approach to problem-solving, with a willingness to learn and adapt to new challenges.
• Attitude: A positive, can-do attitude, with a willingness to take on new tasks and a desire to grow within the company. Availability in the evenings and weekends.
• Education: Bachelor’s degree in business administration, Labor Studies, HR management or a related field preferred – Advantage.