Head of IT

Responsibilities

• Provide strategic leadership and vision for the global IS function, aligning it with the company's goals and objectives.
• Oversee the management and enhancement of the ERP system (Priority ERP), ensuring its optimal performance and alignment with business requirements.
• Drive the development and implementation of business intelligence strategies, leveraging Power BI or similar tools to deliver actionable insights and data-driven decision-making.
• Implement, integrate, manage, and optimize the Genesys Call center operations, focusing on improving customer experience and operational efficiency.
• Ensure the smooth integration of acquired companies and lead the Post Merger Integration processes, harmonizing IT/IS systems and processes.
• Own the Office 365 environment, including collaboration tools, communication platforms, and security measures. Manage budgets effectively, ensuring efficient allocation of resources and cost control.
• Foster a culture of innovation, continuous improvement, and excellent service within the IT/IS teams, encouraging professional growth and development.
• Collaborate with cross-functional teams to identify opportunities for system integrations and automate processes. Ensure projects are delivered on time, on budget, and with high-quality standards.
  
  

• Relevant academic background
• English and Hebrew at a native level
• Minimum 10 years of experience in IT and Information Systems leadership roles, preferably in a global software company or technology-driven organization.
• Strong expertise in ERP systems, specifically Priority ERP – A must
• Proven track record in driving business intelligence initiatives, leveraging Power BI or similar tools.
• In-depth knowledge of call center operations and experience with Genesys or other leading call center platforms.
• Experience with M&A processes and Post Merger Integration.
• Proficiency in managing Office 365 environments and familiarity with collaboration tools, communication platforms, and security measures.
• Excellent leadership and people management skills.
• Strong strategic thinking and problem-solving abilities.
• Demonstrated ability to manage budgets and deliver projects on time, on budget, and quality.
• Our offices are in Rosh HaAyin – 4 days at the office.