Customer Success Manager - IT Systems/SW

A pleasant, successful company in the IT field is seeking for a Technical savvy Customer success manager.

Responsibilities

• Install the software and configure the technology to meet customer requirements
• Set up a project management framework and manage implementation from the company’s side
• Drive Customer Adoption educating, coaching, and guiding administrators, users, and executive stakeholder
• Advise on the company integration with ITIL and/or DevOps processes
• Observe and improve training, tools, documentation, information, and global processes for its Global Solutions team
• Work with the company’s subject matter to organize and create best practices that improve the organization’s performance
• Maintain a high level of expertise by staying current in relevant technology, industry practices, tools, and application
• Break down complex ideas into simple, easily digestible concepts in any number of modalities

Requirement

• Technically savvy with both legacy and modern technologies. Previous experience with learning or using IT technologies, including Cloud - Must
• Previous knowledge and experience in ITIL and DevOps frameworks - Must
• Experience in creating documentation
• Experience with onboarding new customers onsite or virtually.
• Experience working with enterprise customers to drive adoption.
• Experience or working knowledge and understanding of Change Management procedure
• English at a native language level - Must
• Experience of working in small organization
• Have great attention to details