IT Specialist

onsibilities:

• Provide technical support to internal users within the organization, both remotely and on-site, troubleshooting ongoing issues.
• Receive technical requests (issues/service requests) through the SYSAID service management system and address them.
• Conduct phone support and utilize remote control software.
• Manage the Office 365 email system.
• Create and manage user accounts, providing access and permissions to the organization’s systems.
• Perform routine maintenance on operating systems (Windows) and the Active Directory environment.
• Familiarity with networking equipment, servers, security solutions, backup, and organizational antivirus.
• Knowledge of network communication (IP, DHCP, VLAN).
• Collaborate within a support team to solve problems collectively.
• Efficiently manage time, meet deadlines, and prioritize tasks effectively.
• Work independently and proactively, demonstrating initiative and personal responsibility.

Requirements:

• Previous experience in an IT support team and IT services.
• Experience in a Windows environment is essential.
• Minimum of one year of site support experience in an organization.
• Proficiency in Office applications.
• In-depth knowledge of Active Directory management.
• Familiarity with networking equipment, servers, security solutions, backup, and organizational antivirus.
• Knowledge of network communication (IP, DHCP, VLAN).
• Good command of English.
• Excellent interpersonal skills with the ability to work under pressure and manage a high workload.
• Ability to work independently and as part of a team, with a proactive mindset and strong time management skills.