Senior Solutions Engineer

Step into the heart of AppHarbr where our ultimate mission is to ensure high quality in-app ads to secure the mobile user experience. AppHarbr ensures that disruptive and intrusive ads don't reach app users with proactive ad quality controls. Real-time ad quality protection equips app publishers with control against disruptive, unwanted, malicious, and offensive ads. Our dynamic team of superior talent are hard at work, not only protecting users from the menace of bad ads but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

As a Senior Solutions Engineer, you will play a key role in ensuring the success of our clients by designing, implementing, and supporting our technical solutions, acting as the bridge between our technology and our customers.

In this role, you will partner closely with our clients to understand their unique technical needs, scope out solutions, and ensure successful implementations. You’ll collaborate with product, engineering, and account management teams to deliver the highest quality service, helping our clients optimize and enhance their use of AppHarbr’s SDK and other GeoEdge solutions.

If you enjoy diving deep into the technical aspects while providing exceptional customer experience, this role is perfect for you.

Responsibilities:

• Serve as a trusted technical advisor to our AppHarbr clients, providing strategic solutions that align with their business needs.
• Lead pre-sales and post-sales processes, including product demonstrations, proof of concept (POC) stages, and hands-on implementation.
• Plan, design, and implement customer onboarding solutions, SDK integrations, and reporting programs.
• Work closely with internal teams, including product management and R&D, to ensure that client expectations are met and exceeded.
• Troubleshoot complex issues and provide timely resolutions, serving as the main technical point of contact for customers.
• Collaborate with the account management and customer success teams to identify opportunities for optimizing and expanding client usage.
• Advocate for clients internally, ensuring their feedback and needs are communicated effectively to our product and engineering teams.
• Develop user guides, training materials, and presentations to educate clients on AppHarbr’s solutions and best practices.
• Create and monitor reports & dashboards for monitoring data, finding helpful insights, and identifying action items

Requirements:

• 5+ years of experience in B2B AdTech or SaaS products within Solutions Engineering, Technical Customer Success, Support, Professional Services, or Technical Consulting.
• Strong understanding of SDKs, API integrations, and technical architecture.
• Excellent problem-solving skills with the ability to address complex technical issues and provide clear solutions.
• Proven ability to explain technical concepts to both technical and non-technical audiences.
• Strong communication skills, both written and verbal, with experience presenting to clients and stakeholders.
• Experience working closely with Product and Engineering teams to meet client needs.
• Ability to work independently and collaboratively in a fast-paced, dynamic startup environment.
• Passion for learning new technologies and helping clients succeed.
• Manage & analyze large data sets

Preferred Qualifications:

• 2+ years of experience in AdTech or Cybersecurity industries.
• Management experience is a plus.
• Experience in building long-lasting relationships with enterprise clients, from C-level executives to technical teams.

Join Us: At AppHarbr, we believe in fostering a vibrant, innovative, and inclusive work environment. As a bootstrapped company with over a decade of success, we’re looking for passionate individuals ready to take on challenges and drive real impact. If you’re ready to be a part of a team that’s protecting digital experiences and pushing the boundaries of innovation, we’d love to hear from you.

If you don’t meet all of the above, that’s okay! We believe in hiring people with a passion to learn, grow and take on our exciting space. Are you ready for this?

GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.