Global Product Support Engineer

Key Responsibilities

Participate in or own first chamber Build & Test in Apps lab

Work with Manufacturing to develop procedures and participate (if required) on New Product final test

Develop new procedures and Best Known Methods (BKMs) to service new products

Drive resolution of key issues with Engineering. Own beta site test plans and reporting

Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

Responsible for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline
  
  

• Applies general knowledge of business developed through education or past experience
  
  

• No supervisory responsibilities; accountable for developing technical contribution
  
  

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
  
  

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
  
  

• Exchanges straightforward information, asks questions and checks for understanding