Customer Success Representative

Job Description

Job Description

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

About The Role

We are looking for a Customer Success Representative who will join the HR team at Remitly Israel!

As a Customer Success Representative at Remitly, you will take E2E Responsibility for customer relations.

Responsibilities

• Multitask between different communication channels and departments
• Providing answers by identifying problems
• Interact with customers & resolve issues
• Ensure high customer satisfaction, creating engagement and retention in all levels
• Help to develop and implement standard methodologies, processes and tools to improve customer experience
• Anticipate customer needs, provide proactive guidance and offer solutions

Requirements

• 2 years B2B/B2C customer service experience
• Excellent written and verbal communication skills in Hebrew & English- Mandatory
• Chinese/Russian- an advantage
• Flexibility in working hours is required
• Proficient in all MS office products
• Ability to work independently and under pressure
• service -oriented person
• Experience in the payment and banking industry- an advantage
• Enjoy working as part of a team
• Well organized with high attention to details and accuracy
  
  

Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

#Remitly-Israel

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.