Technical Support Engineer

A leading large-scale mobile platform is seeking a Technical Support Engineer to join our team and lead our customer support activities.

You will be part of a growing team and will manage all technical issues raised by customers and internal stakeholders, this will include research and resolving issues with the help of the development, product and business teams.

We are looking for a highly technical team member that will be able to own the support activity from end to end.

Role:

• Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
• Understanding how things work under the hood and providing possible solutions.
• Prioritize and manage multiple issues from customers on our products and platform, simultaneously
• Communicate internal stakeholders and ensure that they are well informed of the progress and plan
  
  

• Being a committed team player that can help lead others through challenging customer issues
• At least 3 year of experience as a Technical Support/QA Engineer or equivalent military experience
• Details oriented person
• Having the ability to research, diagnose and resolve technical issues
• Capable of defining and maintaining test procedures, test plans, bug tracking and prioritization
• Experience with SQL
• Experience working with customers - Advantage
• Working with Android environments - Advantage