Customer Support Expert

A leading global telecommunications company is looking for a Customer Support Expert to provide advanced Tier 3 technical support for complex communication networks, hardware, and software environments.

The company develops advanced wireless connectivity solutions for telecom operators, service providers, and additional organizations worldwide. This is a customer-facing technical role combining troubleshooting, networking, RF, and multidisciplinary system support for global customers.

The role combines Pre- and Post-Sales activities, with a strong focus on Post-Sales support, and includes frequent international travel, mainly to Europe and occasionally to additional destinations.

Responsibilities

• Provide advanced Tier 3 technical support to global customers.
• Investigate and resolve complex issues across communication networks, hardware, and software.
• Troubleshoot RF and Layer 2 / Layer 3 networking environments.
• Support customers throughout Post-Sales activities and contribute to Pre-Sales activities when required.
• Perform technical analysis, problem isolation, and root-cause investigation.
• Work closely with internal R&D, engineering, and customer-facing teams to resolve complex technical issues.
• Communicate directly with international customers and provide professional technical guidance.
• Travel frequently abroad to support customers and technical activities.

Required Qualifications

• At least 4 years of experience as a Technical Support / Support Engineer in a multidisciplinary technology company – must.
• Experience with RF and/or communication networks, including Layer 2 and Layer 3 – must.
• Willingness and ability to travel frequently abroad – must.
• High level of English, both written and spoken – must.
• Strong troubleshooting and problem-solving capabilities.
• Strong customer orientation and ability to work directly with global customers.

Job No. 500312