Customer Success - WorkCanvas

Description

The WorkCanvas Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the WorkCanvas platform, we are able to provide a unique level of consultation and inspiration to our customers.

About The Role

• Build strong relationships with our clients to understand their needs and ensure their success with WorkCanvas
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team.
• Empower customers to connect their goals and challenges with the solution in WorkCanvas (together with monday)
• Take ownership of new accounts and manage their onboarding and adoption process.
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications (use cases) & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
  
  

• 3+ years of B2B SaaS customer facing - customer success, account management, Customer Experience (support) or consulting experience working with accounts of various sizes
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy and motivation
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives