IT Application Support Team Leader

You can Expect:

• Manage the day-to-day activities for the application support& training team.
• Provide leadership and guidance to the team and be responsible for the application team knowledge and ongoing training.
• Manage and monitor the service process including Incident management, Request Management, Knowledge management.
• Ensure that services are being built and delivered appropriately.
• Setup and Manage collaborative process with IT Application teams, providing insights and get feedback to the team.

Experience Required:

• BA in Information Systems degree or other relevant degree – an advantage.
• Experience in supporting large organization business application and processes.
• Broad knowledge on vast business application and information systems including SAP, Salesforces, Priority and others.
• Experience in handling Incidents and requests on a Ticket Management Systems such as ServiceNow.
• Service oriented with excellent communication skills
• Can-do and proactive approach.