Salesforce Business Analyst - JB-352

Join PwC’s Customer Transformation team, where we’re reimagining how businesses connect with their customers using cutting-edge Salesforce solutions. Help our clients innovate and deliver exceptional customer experiences through smart tech and seamless processes.

What You’ll Do:

- Partner with clients to translate their customer-focused goals into Salesforce solutions.

- Customize and configure Salesforce to improve customer engagement—think dashboards, workflows, and automations.

- Collaborate with technical teams to design and deliver transformative solutions.

- Lead client workshops, train users, and ensure smooth Salesforce adoption.

- Bring the latest Salesforce trends and innovations to the table.

What You Bring:

- 3-4 years as a Salesforce Business Analyst, especially in customer-focused roles.

- Experience with Salesforce Sales Cloud, Service Cloud, or other platforms.

- Salesforce certifications (Admin, Business Analyst) are a plus.

- Strong communication skills to bridge tech and business needs.

- A passion for problem-solving and enhancing customer journeys with tech.

Why PwC?

- Work on transformative projects that impact top-tier clients.

- Grow your career with access to learning and a global network.

- Be part of a culture that values innovation, collaboration, and making a difference.