Customer Success Manager

CloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale.

We offer our customers a one-stop-shop for all their cloud needs.

Why is CloudZone such a great place to work?

Our sleek, modern offices and youthful, vibrant company culture foster an energizing atmosphere. With flexible hybrid work options and a healthy WLB, we create a dynamic and enjoyable workplace.

On top of that, we are deeply committed to professional growth. We invest heavily in our employees through comprehensive training programs, workshops, and certifications, ensuring they have the tools and knowledge to excel in their roles.

We are currently seeking a Customer Success Manager for our fast paced, success-driven company. In this role, you will manage and develop large strategic accounts, driving growth for CloudZone while ensuring an outstanding customer experience for our key clients.

As a CSM, you will build strong personal, business, and technical relationships with your customers. You’ll use your understanding of their industry, business environment, and challenges to creatively deliver value. Most importantly, you will ensure that customers maximize their engagement with CloudZone.

Roles and responsibilities:

• Work closely with customer stakeholders to proactively map their challenges, goals, bottlenecks, and priorities into an annual business plan and tangible KPIs.
• Quickly act on the business plan and make sure to provide the right technical, operational, and financial resources, ensuring a flawless customer experience.
• Leverage your knowledge of customer’s businesses and cloud computing to identify new business opportunities and assist customers in moving faster and more efficiently.
• Leverage your knowledge of cloud vendor funding and credit programs to identify new funding opportunities for your customers.
• Maintain an accurate pipeline and close business opportunities with commitment.
• Encourage customers to engage in satisfaction surveys and NPS.
• Attend QBR and provide debriefs on your quarterly customer engagement.

Qualifications:

• BA/BS degree or equivalent practical experience.
• Excellent written and verbal communication in English and Hebrew - a must.
• Experience working with cloud.
• Minimum of 2 years of IT sales, account management, or customer success management experience, preferably with SaaS, PaaS, or IaaS products and platforms.
• Ability to quickly learn, implement, and effectively operate with flexibility in a fast-paced, constantly evolving environment.
• A technical background that enables smooth interaction with software developers - a plus.
• Cloud economics and TCO based financial selling experience - a plus.