Application Support Specialist

Support for users in faults arising from the field. End-to-end troubleshooting includes the activation of programmers and other external factors. Continuous contact with users and conducting short and focused trainings. Responding to calls from users and documenting them in the calls system.

Requirements

• One year's experience in a similar role in a support team in central software systems in the organization - mandatory

• Experience of supporting SF as TIER 2 or as a lead user in the system for at least one year - mandatory

• Experience in user support in a development environment (support for CRM, Billing and interface faults)

• Experience with DB, SQL - mandatory

• Familiarity with XML - an advantage

• High experience and skill in troubleshooting

• Ability to analyze data and complex processes and generate insights

• Excellent human relations and a high sense of service