Information Technology Help Desk Support

Role Overview:

As an IT Support Specialist, you’ll play a crucial role in designing, implementing, and maintaining our cutting-edge technology infrastructure. You’ll collaborate with cross-functional teams, troubleshoot complex issues, and ensure seamless operations across our network

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Responsibilitie

• s:Manage and optimize our network infrastructure, ensuring high availability, security, and performanc
• e.Deploy and maintain private cloud environments, leveraging industry best practice
• s.Handle Microsoft server configurations, updates, and security patche
• s.Implement and manage virtualization technologies (VMware, Hyper-V, etc.
• ).Manage and support VoIP phone systems, troubleshoot call quality issues, and enhance communication channel
• s.Provide timely technical assistance to end-users, resolving hardware and software-related querie
• s.Work closely with cross-functional teams to align IT initiatives with business goal

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Qualificatio

• ns:Relevant certifications (e.g., CCNA, MCSA, VMware) are a pl
• us.Minimum 3 years of hands-on experience in IT support, networking, and Microsoft produc
• ts.Strong knowledge of networking protocols, security practices, and cloud technologi
• es.Excellent problem-solving skills and ability to work independent
• ly.Customer-focused mindset and effective communication skil
• ls.Team play

er.
Why Join

Us?Opportunity to work with cutting-edge technolog

ies.Collaborative and supportive work environm

ent.Career growth opportunit

ies.
Location: Um-Elfahem, I