Customer Success Manager

Pecan is an automated AI-based predictive analytics platform. It simplifies and accelerates the process of building and deploying machine learning models in various business use-cases, such as life-time value, Churn, demand forecast and more. Pecan connects to the raw data and completely automates the data preparation, engineering and prepossessing phases, as well as the model training and evaluation lifecycle. It was acknowledged as one of Israel’s 50 most promising startups two years in a row

Company Highlights:

Series C company with over $117M raised to date. Tier-1 investors: Google Ventures (GV), Insight Partners, GGV, Dell Ventures, Mindset and S Capital.

50 employees

Customers across CPG, retail, healthcare, mobile apps, fintech, insurance, and consumer services. Marquee customers include Johnson & Johnson, and SciPlay..

Responsibilities:

As a Customer Success Manager and a CS team member, you will work at the technological forefront of the data analytics world by helping Pecan’s customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customer’s key strategic advisor and implementer and you will work with senior stakeholders to:

• Identify AI opportunities
• Frame and size the value and the business impact AI can help customers realize
• Drive the implementation of Pecan’s software and services by collaborating and managing a cross-functional account team
• Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
• Gradually develop business-ML expertise and lend this SME towards Pecan’s customers and our internal product development

Together with the team, you will continuously help our customers achieve their business goals, reinforce the value of Pecan’s models, and the ease of using our platform.

When our clients are happy because they see the value, so are we!

The ideal candidate will be value-oriented, enjoys working with customers, analytical and consistently looking to improve their skills.

What We’re Looking For:

• 2-4 years experience in a customer-facing analytically oriented role (e.g., SaaS Customer Success, Management Consulting, etc.)
• Experience managing large strategic accounts
• B.A./B.S. Degree in an analytical/ economics/ business management discipline
• Strong project management or organizational skills and an ability to multitask without difficulty
• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
• Native-level English- MUST

Advantages:

• SQL/engineering background
• Experience in the BI, Data Science, ML or Predictive Analytics industry
• Analytics and Data Science project management experience