Technical Support Specialist

Company Description

Karil International Marketing Ltd. has been active in the Israeli defense and aerospace technology markets since 1996, offering business development, marketing representation, and consulting services. The company provides end-to-end support to manufacturers seeking to do business with government agencies and local industry, from market analysis to after-sale support.

Role Description

This is a full-time hybrid role for a Customer Success Manager at Karil's Navigation Systems department with focus on simulation systems. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, building and maintaining relationships, and providing excellent customer service. Some remote work is acceptable for this role.

Qualifications

• Customer Satisfaction, Relationship Building, and Customer Service skills
• Analytical Skills and Customer Retention abilities
• Excellent interpersonal and communication skills
• Ability to analyze data and draw insights
• Problem solving attitude
• Engineering or Bachelor's degree in Electric, Aeronautics, Physics, Computers or relevant experience