IT Team Leader

As an IT Team Leader, you will be:

• Manage the IT/help desk team and evaluate performance
• Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
• Establish best practices throughout the entire technical support process
• Follow up with customers to identify areas of improvement
• Ensure customer service is timely and accurate on a daily basis
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Recruit, train and support help desk representatives and technicians
• Coordinate with other IT departments to resolve complex issues and improve service delivery

If you have:

• 2–3 years of technical and managerial experience as a team leader
• Proven ability to troubleshoot, diagnose and resolve technical issues
• Strong technical knowledge of computer systems, networks and software
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills

It would be great if you also have:

• Experience in configuring and troubleshoot multiple OS environments (Windows, MacOS and Linux)

Join NSO Group and make a difference!

https://www.nsogroup.com/job/it-team-leader/