Customer Success Manager

Vulcan Cyber helps IT security teams own their exposure risk with an end-to-end solution for the entire attack surface. Some of the world’s biggest companies turn to the Vulcan Cyber ExposureOS to turn vulnerability data into real vulnerability management outcomes.

Each day, we work to become the go-to tool for cyber security teams worldwide - whatever their size or industry.

We're looking for people who can rise to the challenge, keep us on our toes, and help us blaze a trail into our brave new world. If you're a Vulcan, you have big ideas, live for problem-solving, and love what you do and the people you do it with.

We're looking for a Customer Success Manager to join our CS Team in TLV.

What you'll do:

• Own the relationship with Vulcan Cyber's enterprise customers by establishing, strengthening and managing the relationship.
• Act as the advocate of customers, own the Vulcan response to their needs and requests with various Vulcan teams (Product, Sales, Engineering & Marketing) to ensure that the customers getting the maximum value from using Vulcan.
• Train and teach customers how to get the most out of the Vulcan Cyber risk management platform and customizing accordingly thus delivering a return on investment for our customers
• Troubleshoot technical issues raised by customers, communicating and collaborating - where needed - with the engineering and product teams to resolve them.
• Use analytics tools to constantly gauge customers’ levels of engagement with the product and provide feedback to other teams regarding product and service improvements
• Manage all customers’ action items, including problems, requests, and questions by prioritizing and communicate accordingly
  
  

• Beyond all, you are a great communicator with strong interpersonal, organization, and prioritization skills
• At least 2-3 years of experience as a Customer Success Professional from a SaaS, B2B tech organization.
• Proven technical background, ideally within the Security industry whether within the Customer Success department or across Support/Engineering
• An eagerness to be part of a team that constantly collaborates pushes to find creative solutions and supports
• A keen eye for details, staying extremely organized and managing numerous projects/customers at once
• A strong customer-centric advocate with proven success managing large, Enterprise customers both technically and nontechnically