Junior Support Engineer

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for a Support Engineer to become an integral part of our Customer Support team at Dot Compliance. Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented

Responsibilities:

• Diagnose and troubleshoot technical issues.
• A key liaison between the customers and Dot Compliance.
• Provide technical support and communicate with our customers.
• Ensure customer satisfaction and identify outstanding issues.
• Prioritize cases based on criticality and sense of urgency.
• Provide documentation of technical knowledge.
• Identify repetitive issues and escalate it to the relevant department (management,
• services, development, etc.).
• Perform system testing and minor configuration support.
• Provide customer training.
  
  

• At least 1 year experience of working as a service provider/technical support engineer.
• Ability to work Mondays to Fridays.
• Technical orientation.
• Excellent written and oral communication skills - Hebrew and English.
• Independent learner with the ability to adapt and understand concepts with agility.
• Team Player.
• People-oriented.