Technical Account Manager/ Customer Success Manager

Technical Account Manager/ Customer Success Manager

In the Technical Account Manager/ Customer Success Manager role, you will play a major part in the pre-sales, post-sales and customer success process. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position.

You will be responsible for onboarding new clients and guiding them through a seamless integration process. You will conduct client meetings, summarize discussions, and proactively engage in upselling services.

Fluent English language skills are a must.

Responsibilities:

• Lead and manage all client onboarding process from initiation to completion.
• Informs and trains clients about products and their use
• Conduct client meetings, summarize key points, and outline action items.
• Develop customized processes for each client to meet their unique needs.
• Build and sustain long-term relationships with clients.
• Proactively upsell additional services and products to enhance client satisfaction.
• Effectively manage multiple projects and client accounts concurrently.

Requirements

• Minimum 3 years of experience as a technical account manager
• Bachelor’s degree in Computer Science or relevant field
• Proficient in MS Office
• Knowledge of digital technologies
• Strong communication and interpersonal skills
• Strong project management capabilities.
• Proficiency in English.
• Proactive, persistent, and detail-oriented approach to tasks.