Account Manager

Description:

As an account & project manager, you will be responsible for both overseeing the successful delivery of high-quality software solutions and managing client relationships.

Your role will span both project management and account management responsibilities, depending on the scope and structure of the engagement.

In projects where full project oversight is required, you will manage the entire software development lifecycle (SDLC), from requirements gathering and analysis to development, QA, implementation, and post-launch support.

You will collaborate closely with technical leads, development teams, QA, and client stakeholders to ensure projects are delivered on time, within budget, and meet client expectations.

In engagements where dedicated project management is handled by other teams, your primary focus will shift to account management.

You will maintain and strengthen client relationships, ensuring their satisfaction, managing expectations, and identifying opportunities for further collaboration. Regardless of the focus, you will act as the primary point of contact, ensuring alignment between client needs and project execution.

We seek a candidate with substantial experience in both software project management and client relationship management, who can effectively balance the operational and strategic aspects of the role.

This position offers a dynamic environment and the opportunity to make a significant impact on both client success and company growth. The role is contractual with the option for partial remote work.

Key Responsibilities:

• Account Management: Act as the primary liaison for clients, ensuring continuous alignment with their business objectives. Maintain strong client relationships by proactively managing expectations, resolving issues, and driving client satisfaction across all engagements.

• Project Management: Lead the end-to-end management of assigned projects, from inception to completion. Oversee the full SDLC, ensuring that project goals, scope, timelines, and quality standards are met. Collaborate with internal teams to ensure smooth execution and delivery.

• Dual Role Flexibility: In engagements requiring full project management, you will lead the technical execution and manage all aspects of delivery. In other projects, where dedicated project management is provided by separate teams, your role will focus on maintaining the client relationship, addressing their needs, and ensuring project alignment with business goals.

• Analysis & Planning: Lead detailed requirement analysis and project planning. Collaborate with clients and internal teams to define project objectives, scope, and deliverables, and ensure the creation of full-scale project plans.

• Implementation Oversight: Ensure successful implementation of all project phases, including development, QA, acceptance testing, and support. Identify risks early and proactively mitigate them to ensure project success.

• Client Growth & Satisfaction: Maintain long-term relationships with clients, identifying opportunities for additional collaboration and growth. Ensure a high level of client satisfaction through consistent communication and responsiveness.

Key Qualities:

• Experience: Extensive experience in software project management and client-facing roles. Ability to manage both the technical delivery of projects and the strategic management of client relationships.

• Leadership: Demonstrate strong leadership by guiding teams to successful project outcomes while fostering a collaborative and results-driven environment.

• Communication Skills: Maintain clear and effective communication with both internal teams and clients to ensure a mutual understanding of objectives and expectations.

• Problem-Solving Skills: Proactively identify risks and develop solutions to technical, organizational, and client-related challenges.

• Client Focus: Be dedicated to understanding and fulfilling client needs, driving continuous improvement and satisfaction in all engagements.